From the very first meeting, we were introduced to BVCM's professional approach.

Our Romanian employees at Vos Logistics in Cluj-Napoca successfully completed the English-language training courses, Communication with Customers and Colleagues & Telephone Debt Collection.

We have built a great partnership with BVCM during the year for both our Credit Management and Customer Service activities.

Traditionally, we worked with one collection company. However, we needed a good benchmark to assess quality and results. We therefore decided to engage a second party, and that became the BVCM.

The nice thing about BVCM Collections is that they advocate direct contact with the debtor, calling instead of writing.

After visiting several collection agencies, our preferred choice was the BVCM. From the conversations, it was quickly apparent that we were dealing with a well-organized collection agency that would complement our collection process.

For many years, Brunel has used BVCM's credit management services; Pre-Collection, Collection, Secondment and W&S, to our complete satisfaction. We see BVCM as an extension of our own activities that provides us with solutions in almost all situations.

In addition to being an excellent collection agency with very good results, BVCM has also proven to be a solid partner for us in the areas of credit management, training, and recruitment & selection.

For the past 4 years, we have been bringing our regular and complex collection files to BVCM. The collection professionals at BVCM do not stay behind their desks, but go to the client.

Continually asking what our customer needs are, listening carefully and then responding to our needs

Over 6 years ago, PontMeyer made the decision to transfer collection files to BVCM. The reason for choosing BVCM was the flexibility and how BVCM went along with our requirements and wishes.

We can therefore rightly conclude that BVCM is not a standard collection agency, but a true collection partner! Capgemini Nederland B.V. has been bringing both its regular and complex collection files to BVCM for the past 2 years.

Recruitment really is a profession in its own right, that much has become clear to me. Very nice to know that there are parties who have built up a network in a niche and can add value.

Flexibility, commitment, drive and thinking along are among the core values why we have chosen and continue to choose BVCM as a partner.

We have been working with BVCM to our complete satisfaction since January 2017.

We do not see BVCM as a regular collection agency, but as a professional sparring partner and also part of our debtor management.

A relationship alerted us to the potential added value and professionalism of BVCM. 

What was our surprise: BVCM achieved a positive result, fantastic!