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Secondment: on-site specialists to strengthen your credit management team

Contact us without obligation
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Looking for an (interim) credit professional?

When temporary understaffing or liquidity crunch occurs, engaging interim credit professionals is an effective solution to meet these challenges and improve your liquidity. Our experienced specialists, from credit acceptors to special administrators, help your organization ensure continuity and achieve results. Our specialists work with a focus on long-term client relationships and put results at the heart of their approach.

The benefits of secondment through BVCM

Clear working method
Clear working method

Finding qualified personnel for (interim) positions is a complex and time-consuming process. From writing vacancy texts to conducting interviews. We take this worry completely out of your hands, so you can focus on your core business.

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Focus on customer retention

Our credit management professionals have an eye for your customers and know how important it is to actively listen and work in a people-oriented way. We are convinced that this is the only way for you to achieve the best results: collecting while maintaining the customer relationship.

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Continuity

We understand that the continuity of your finance department is crucial. That's why we offer flexible deployment of experienced specialists at various levels, exactly where and when you need them. Our professionals can be deployed quickly and fit seamlessly into your organization.

    Secondment through BVCM

  • Our working method

    In a personal consultation we discuss:

    • Comprehensively discuss your needs and requirements for the position;
    • We listen carefully to your needs and proactively advise where necessary;
    • This enables us to draw up a clear profile of the ideal candidate, tailored to the culture and goals of your organization.
    Our broad and high-quality network allows us to move quickly and select suitable professionals. We take care of the entire pre-selection: from conducting screening interviews to checking diplomas and references. Only after this careful selection do we introduce the candidates to you, after which we plan the application process together.

    Our services don't stop with the placement. We monitor progress with an evaluation moment, in which we check together whether the new employee meets expectations and whether further support is required. Our goal is not only to put the right person in the right place, but also to achieve a long-term, successful partnership. With our secondment we offer flexibility and security, so that your organization is always assured of experienced and quickly deployable professionals.

  • Direct impact on the bottom line

    The credit professional we propose is also familiar with the common systems and software used within the industry. Thanks to the ability to quickly master product knowledge, this professional can start working independently immediately, without a long familiarisation period.


    Direct impact on your organization
    The use of our professionals contributes to a measurable improvement in your liquidity and overall financial performance. Some concrete results of our services are:

    • Reduction of workload within your finance department;
    • Faster realization of your objectives;
    • Reduction of the turnaround time of outstanding invoices (DSO);
    • Improvement of your liquidity position within a short period of time.

  • Continuity and flexibility in your department

    We deliver customized solutions by carefully selecting specialists who not only have the right experience, but also have proven results-oriented work within your industry. Whether you are looking for temporary support or an expert to help improve work processes, we will provide the solution that meets your specific needs.

    Our commitment to quality and customer satisfaction ensures that we offer more than just temporary support. We are committed to long-term collaboration and continue to think along with you to optimize your financial processes.

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Our References

Catherine Vermeiren

Tyco

Al bij de eerste ontmoeting maakten wij kennis met de professionele werkwijze van BVCM.

Mihaela Ungur

Vos Logistics

Onze Roemeense medewerkers van Vos Logistics in Cluj-Napoca hebben de Engelstalige trainingen, Communicatie met klanten en collega's & Telefonische incasso, met succes afgerond.

Najim El Akhssassi

Mobilize Financial Services

We hebben in de loop van het jaar een geweldige samenwerking opgebouwd met BVCM voor zowel ons Credit Management als onze Customer Service activiteiten.

Rick Dijkers

PreZero

Van oudsher werkten wij met één incassopartij. Echter wij hadden behoefte aan een goede benchmark om kwaliteit en resultaten te beoordelen. We besloten daarom een tweede partij aan ons te binden, en dat werd de BVCM.

Elvira de Rijk

Brunel

Al jarenlang maakt Brunel naar volle tevredenheid gebruik van de credit management diensten van BVCM; Pre-incasso, Incasso, Detachering en W&S. We zien BVCM als verlengstuk van onze eigen activiteiten die ons in nagenoeg alle situaties oplossingen aandraagt.

Marcel van Beek

Volkswagen Pon Financial Services

Naast het zijn van een uitstekend incassobureau met zeer goede resultaten, heeft BVCM zich voor ons tevens bewezen als een solide partner op het gebied van creditmanagement, trainingen, en werving & selectie.

Erik Prins

Capgemini

De laatste 4 jaar brengen wij onze reguliere en complexe incassodossiers onder bij BVCM. De incassoprofessionals bij BVCM blijven niet achter hun bureau zitten, maar gaan naar de klant toe.

Joris ten Westenend

Sligro Food Group

Doorlopend afvragen waar je als klant behoefte aan hebt, goed luisteren en vervolgens inspelen op onze behoefte

Would you like more information about Secondment?

Please feel free to contact us. Together with you we will look at how you can deploy (temporary) professionals within your organization.

Frequently Asked Questions

I have contacted BVCM by e-mail/mail, but I have not received a response, what now?
It may happen that your letter or e-mail does not arrive. To be sure that we have received your letter, you can always contact us.
How can I contact BVCM?
BVCM can be reached in several ways. Please always have your case/reference number ready, or mention this in your e-mail/letter.

By phone:
On working days BVCM is reachable between 09:00 and 17:30 on +31 (0)20 346 07 46. You can always send us a fax to +31 (0)20 346 07 43. Please always mention your case or reference number.

Email:
U can contact us per email using the following email address: incasso@call2collect.nl. We strive to answer your email within 3 working days. Please note that complex inquiries can require a longer response time.

Postal address:
You can send your letters to:

BVCM
Postbus 12347
1101AH Amsterdam
The Netherlands

Company info:
BVCM
Hessenbergweg 83
1101CX Amsterdam
The Netherlands
KVK(Chamber of Commerce)number: 342779340000
VAT number: 8182.02.579.B.01
IBAN-number: NL17ABNA0624668517
BIC: ABNANL2A
T.n.v: Stichting Derdengelden BVCM B.V.
Do you have a comment or suggestion?
We are always open to suggestions or comments that can help us improve our services. You can send your remark or suggestion to info@bvcm.nl.

 

I have a non-paying customer, can I handover the claim to you?
Absolutely, after you have sent your client a formal notice of the outstanding debt we can start our collection process
How can I handover my claim?
You can use the digital form on our website. When requested we can provide you with our digital import mask, this import mask makes a connection between Excel and our collection system.
What does BVCM need to start a collection procedure?
We would like to receive a copy of the open invoice, order confirmation or the contract and general terms and conditions. Furthermore, we would like to receive any available correspondence with the debtor.
What costs will BVCM add to the claim?
BVCM will add the costs as divined in your general terms and conditions. If you don’t have any pre-established costs we add the costs that are pre-determined by the legislator. 
What does BVCM do after I handed over my claim?
BVCM process your claim on the day it is handed over and sends a notice to the debtor. Within 24 hours your debtor is contacted by phone
I have not sent a notice to the debtor, can I hand over the claim to BVCM?
No, you must have sent a notice of default to the debtor we can start out collection process.
Does BVCM have any quality label?
Yes, BVCM has the NVI quality label, NVI is the only collection quality label in the Netherlands.
Can you take over my complete dunning process?
Yes, we will collect the outstanding balance on your organization's behalf both in writing as by phone. Your debtor will never notice that you have handed this over to us.
How does BVCM work?
We work on a no cure no pay base. This means we don’t charge you any costs in the amicable process when the debtor pays neither you or us. 
When will I be notified about the progress?
BVCM works with personal account managers, your account manager will contact you when there is any progress.
Are there any hidden costs within your service?
No, we work on a no cure no pay basis. If we do not succeed we take on the complete risk.
How can I track and follow my current debt collection files?

You are able to log in to our online customer portal 24/7. All updates are available there and you can easily download a monthly collection report.

Will I have one contact person?

Yes, you will have just one contact person at BVCM. After we start our collection proceedings your account manager will contact you to introduce him/herself. 

I have a non-paying consumer, can I hand this over to you as well?

Of course, this is possible. Before you hand over the collection case of a consumer you need to send them a final notice (WIK letter) in which you give the debtor the opportunity to pay the demand without any extra costs.

How long does the collection process take?

Under normal circumstances, we strive to have a conclusive result in 6 weeks.

Is it possible for BVCM to start legal proceedings?
Yes, BVCM has its own legal department that can start and monitor legal procedures.
I have a claim outside the Netherlands, can I hand this over to BVCM?

Yes, BVCM works both national and international

I am not sure if I should hand over my claim, what should I do?

If you are not sure you can always contact us, we will then give you an advice without any obligations. 
 

The debtor quickly pays after handing over the claim, what should I do?

You will notify your account manager form the collections department after which BVCM sends a letter for the remaining interest and collections fees.

Am I bounded to a contract with a yearly fee when I do business with BVCM?

No, BVCM works on a no cure no pay basis. If you do not hand over any cases you are not obliged to anything